NO RESPONSE TO BANK STATEMENT REQUEST AND PHONES NOT BEING ANSWERED

This is really a request for assistance. I contacted the TPFA Department for copies of bank statements (via email on) 5 June 2023. I received and acknowledgement. When I followed this up on 12 June 2023 Lunghile Bilankulu advised me they are still working on this. When I phoned on the 19th of June I was advised that he was on leave and the matter was handed to Ouma. When I contacted he she said she will email the statements as soon as she receives them. I have been trying the following numbers today *** (voicemail) *** (voicemail) 0860-109-075 (on hold for an hour) 0860-123-209 (49th in line) *** on hold for 15 minutes. What is going on? Can somebody in the TPFA department please assist and handle the query. The reference number is TPF***. Please assist me. Marc Serfontein