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Nicky A

1 reviews | Active since Dec 2017

04 Jan 2018, 07:24

No response to an application

I app**** for a credit card and to date no response from the company.The message I last receive was they are still busy with my application and they will get back to and no one has ever contacted me .

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Replies (2)
Standard Bank
Standard Bank's reply04 Jan 2018, 07:31
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Niyaaz Jardine

Complaint Resolution Centre
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*** (fax)
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Standard Bank
Standard Bank's reply11 Jan 2018, 09:33
Official

Dear Nicky Anastacia

Thank you for your posting.

I refer to our email correspondence with each other and can confirm that the matter has been attended to.

Kind regards

Clint Petersen

Complaint Resolution Centre

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