No response - Something I'm not used to with Standard Bank

<p>I have been a prestige client for years and have generally had good service. But I am currently battling with you guys. All I want to do is replace my debit card with a new cheque card (You know, the one with my name printed on it, instead of the generic debit card? My reason why is so that I can use it online instead of my credit card). I went into the bank yesterday to get my old card reissued. The guy said that he couldn't get through to the people he needed to call so he took my number and said he would call me later in the day. I never received the call. This morning I tried to call the Beacon Bay branch but it seems I can't get through there. So I called the call center and have been waiting for a long while with on hold music. I am a busy person and don't have time for this. Please call me and organise to have my card sent to me urgently. I do not want to have to run around after you guys. Thank you.</p>