No response since 18 March 2015

Called on 18/3/2015 to lodge a complaint against contractor who was appointed to carry out work at my premises. The call was escalated. Called back on 19 and 20 March with no luck as Debbie and Ronelle are not available. Are customers not taken seriously when the matter was escalated and I had to call back to follow up. I spent over 30 minutes in total to get no response.<br> <br> I was informed by Refilwe today to contact the complaints call centre. Another one!<br> <br> Must one resort to this to get a resolution!