No response regarding credit card debit order payment

I would like to know if I can make a payment arrangement on my credit card, due to unemployment. I phoned the call centre and was told this is not possible, please let me know if this is correct?

Good day Maxeen

Thank you for contacting us.

Kindly be advised that to contact our Collections department as they are best equipped to assist you with payment arrangements.

The contact details are: Telephone number: *** E-mail address: **********

You will receive feedback directly from the Collections department.

Kind regards Nosipho Sithole Customer Contact Centre E-mail Unit

This email address is no longer in use.

Dear Valued Business Partner In the spirit of placing our Customers 1st and having a single view of all the interactions with our Customers, kindly note that this mailbox is no longer in use for customer queries and complaints. Kindly ensure that all queries and complaints are logged via the correct customer facing channels on the Customer 1st platform alternatively kindly contact the below call centre numbers for assistance: • Home loans – ***• VAF – ***• Card – ***• Cheques and Loans – ***option 1 • Personal Term Loans – ***• Business Lending – ***option 2 • Debt Review - ***• Deceased Estates – ***option 2 • Insolvent Estates – ***option 2 This message would not apply to the following areas: • Charge off process for Swaziland & Lesotho and you can continue to use this mailbox which will have a 48 business hours turnaround time, provided the charge offs are received at least 4 business days prior to month end. • Outsource Collections can continue to use this mailbox which will have a 72 business hours turnaround time, provided that queries are for the attention of this mailbox and not an incorrectly channeled query Best Regards Credit Rehabilitation and Recoveries Admin Support Team

Which number do I phone to get a valid response?

I've followed up numerous times via email and still no response.