No response regarding claim

I'm writing this letter to express my disappointment regarding this claim and to find a solution to this long standing issue. <br> <br> The first claim was settled and the geyser has not been replaced, but was merely fixed. <br> <br> The second claim was submitted when the geyser eventually burst, and the claims department has arrange for a plumber to come out. The scheduled date for the site visit was 24 March 2015 and we were notified by the plumber that the job will take between 6 to 7 hours, and they will schedule the work for 25 March 2015. On 25 March they have worked on the geyser, but we were notified at 5pm that in order for them to complete the job we need to get an electrician who can do the electrical work. Bearing in mind that we were now sitting without ANY water for 3 days, we then got an electrician to finish the job after hours, which I have paid for.<br> <br> I have then contacted Standard Bank claims department and they have supp**** me with a new claim number for the electrical work that had to be carried out. <br> <br> I have made several attempts to settle this, made phone calls but to no avail. Every time I'm notified that a consultant will get back to me. <br> <br> Please contact me asap.