No response received for past four months

We had a home loan with Standard bank in the names of George Frederick Roos & Sunette Roos. <br> The home loan was paid off a few years ago. <br> <br> At the stage of the home loan we had a life insurance policy that will pay off the house should I die. The policy have increased every year. When we paid off the loan I asked the question on what will happen with the policy. I was told by Standard bank that the policy will continue and it is like an insurance policy that will grow every year. A few years ago we moved overseas and this past year we are trying to get updated information about this policy with Standard bank but with no success. We spent many times on the telephone which cost us a lot of money and we were promised feedback but nothing.<br> <br> Since Desember 2015 we have sent emails to the following Standardbank emails:<br> [Email Removed]<br> [Email Removed]<br> [Email Removed]<br> [Email Removed]<br> [Email Removed]<br> [Email Removed]<br> [Email Removed]<br> [Email Removed]<br> <br> From all the emails sent, only one employee responded, Nicole Davis, stating that she