No response received!

Good day<br> <br> Standard bank has incomptent staff as well as poor customer service!<br> I am awaitng a matter to be resolved with no feedback whatsoever.<br> After 3 agents via the call centre have mailed Standard Bank Lenasia to get in touch with me and after having mailed the complaints head office myself.<br> The CRC auto response clearly states that they will shortly receive a response to confirm a reference number and details of the person who will be assisting you however no response has been received.<br> <br> Can anyone from this ridiculus institute assist me???