No response re a refund owed to me

Hi there<br> <br> I am writing to you after about 10 or more calls to your ineffective call centres and a visit to a branch that yielded no joy. I have had no communication from SB regarding this issue other than when I call in. My next step after HelloPeter will be to go to the Ombudsman as this is unacceptable.<br> <br> SB has accepted that refund is owed to me as a result of me having paid 2 structural insurance policies for the same house for the previous 5 years, yet they are doing NOTHING about it and are not communicating with me at all. This is a breach of TCF policies, as well as CPA policies and is disgusting.<br> <br> I do not have the SR number associated with this query at hand but I believe it is *** (but please confirm on your side, as there are a couple SRs open with you).<br> <br> I expect to be contacted in a timely manner and this issue to be resolved. Let me know where I can email my details to if that is required for you to follow up on this effectively.<br> <br> Pathetic service is expected from SB, but this is worse than I've experienced in the past.<br> <br> Richard