mK
melanie K

1 reviews | Active since Apr 2011

14 Nov 2015, 09:29

No response or reply

Victor Ratshibaya | Private Banker | Tel: + 27 (0) 11 *** | Cell: *** [Email Removed]<br> Private Line: ***<br> Website: [URL Removed] <br> We strive to consistently provide you with excellent 10/10 customer service. Please provide feedback on how we managed to live up...<br> Once again I am forced to write on the Hello Peter website as no one ar Std bk can assist or knows how to get hold of my husband's Pvt. Banker? I tried Victor on his cell voice Mail tellingyou to contact Shonell on the land lines above , constantly out of order sound , my husband emailed Friday 4 th Nov with a simple request we have had no resp despite following up via email , no ackof email (it was rec) my husb phones the pvt banking 0860 number at 8:55 today he is on the line for 7 min verifying himself , the consultant says they don't have a no for pvt bking Clearwater? I would understand if he didn't call the PVT banking call centre number , to top it all they have his previ Pvt banker from yrs back on the system? We don't ask for much , however he pays a fee for this facility and it's frustrating.He asks the consultant to get someone to phone him NO CALL!

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Replies (1)
Standard Bank
Standard Bank's reply16 Nov 2015, 10:58
Official
Hello melkor,

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre
***
*** (fax)
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Best regards,