RP
Remal P
1 reviews | Active since Nov 2014
18 Nov 2021, 13:48
No response or Feedback.............Totally Ignored
I've emailed Standard Bank (on 12th Nov 2021) and received an auto-response saying I will be in contact in 48 hours. It's almost a week now and no response.
I went onto social media to get help and explained my issue to the support service.
The agent assisting says there is a need to contact me with my query. However since then I have not heard anything. I am just being ignored.
Your customer service sucks.
Kind Regards, Remal
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
18 Nov 2021, 15:57Dear Remal P
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Standard Bank's reply18 Nov 2021, 15:57
Official
Dear Remal P
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** ***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** ***
Standard Bank's replyOfficial
20 Nov 2021, 09:34Dear Remal P
Thank you for allowing us the opportunity to look into your matter.
An email has been sent to you today requesting further details.
Thank you for being a loyal customer.
Kind regards
Mbali Majozi
Trainee Universal Banker | Customer Resolution Centre
Consumer & High Net Worth SA
Thank you for allowing us the opportunity to look into your matter.
An email has been sent to you today requesting further details.
Thank you for being a loyal customer.
Kind regards
Mbali Majozi
Trainee Universal Banker | Customer Resolution Centre
Consumer & High Net Worth SA
Standard Bank's reply20 Nov 2021, 09:34
Official
Dear Remal P
Thank you for allowing us the opportunity to look into your matter.
An email has been sent to you today requesting further details.
Thank you for being a loyal customer.
Kind regards
Mbali Majozi
Trainee Universal Banker | Customer Resolution Centre
Consumer & High Net Worth SA
Thank you for allowing us the opportunity to look into your matter.
An email has been sent to you today requesting further details.
Thank you for being a loyal customer.
Kind regards
Mbali Majozi
Trainee Universal Banker | Customer Resolution Centre
Consumer & High Net Worth SA