No response or delivery

I have submitted a claim for damage to Standard Bank Homeowners Insurance caused by a burst pipe in the wall of my kitchen that destroyed kitchen cupboards. I was asked to submit a plumber's report as well as photos to Samantha who was assigned as the case manager and told it would take 5 - 7 working days to resolve.<br> She confirmed via email on the 29th of February that she had received all the relevant documents from me. Since then I have had no feedback from her, no responses to emails, no answering of phone messages (she is never at her desk).<br> Today I tried phoning the complaints department and spoke to Carmen who also could not get hold of Samantha or her supervisor but promised to get back to me. Needless to say, I am still waiting.<br> I have had all the remedial work done and paid almost R30,000 to the relevant vendors to resolve the problem.