No response on Standard Banks Cellphone helpline

Item: Standard Bank
Rating: 1
Author: Regina S

I have been trying for the last 2 hours to get hold of standard banks cellphone network. It gives you an option to leave a message but that mailbox is full. I have been allocated 2 cellphone numbers and the one even has someone else's pic on my profile. I have not recieved my so called free airtime and data based on my monthly fees as was promised. Instead I get debited every month for overspending. Can this matter please be sorted out asap as I'm not even sure which number to quote should THE BANK ask. Thanks Regina Sidwell

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Replies (1)

Standard Bank's replyOfficial

11 Oct 2020, 04:44

Hello Regina,

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards,

Complaint Resolution Centre
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*** (fax)
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Standard Bank's reply11 Oct 2020, 04:44

Official