No response on request

I have called into the service centre many times to try and get feedback on 2 Standard Bank polices I have. I have been promised each time that the documentation for these polices would be mailed to me and each time I have been left waiting. Going in branch doesn't help either as apparently they can't see what polices these are. I have never received the promised documentation on my polices from the time I took them out. I am getting very sick and tired of paying for things I have no information on. This kind of service is unacceptable and I want feedback on this ASAP.