No response on new home loan application

Around December 2015 I completed a home loan application at standard bank. After speaking to an agent who verified the detail of the application , I was asked to email documentation, which I did the next day. When I called them back in January I was told that the documents were not received and that the status of the application was incomplete. I called the call center and the agent advised me that the application could not be reopened. In January 2016 I then reapp**** and this time I did receive confirmation that the documents were received. I was requested by a specific agent to submit additional documents which I did. On the 11th February I called the contact center to request the status of the application. I was advised that the documents wee received but not attached to my application and the application thus had not been processed further. It's nearly two weeks(10 working days) and I have still not received any communication from standard bank.