No response on my claim. M van der Helde

I logged a claim for a leaking pipe in the middle of November. Promises have been made to get back to me about repairing the damage in my bathroom. I have made no less than 6 to 7 calls with promises of a response, how funny. I am sure the consultant said this to get you off the line. Absolutely no contact has been made by standard bank to relieve my problem. Disgusted and disappointed that I have rain coming through a whole in the wall their contractor made to fix the leak. Perhaps this is why I will move to another bond provider.