No response on legal matter from Standard Bank-***

<p>It's unfortunate that your matter only gets attended to when you complain in public about a matter with Standard Bank. Just recently my parents were ill-treated and threatened by Standard Bank about their house possibly reposessed. This is due to the fact that my unemployed parents could not pay their bond for some months. I fortunately managed to assist my parents in this matter and I settled the outstanding balance including the cancellation fees. The lawyers dealing with the matter stated that the matter was closed on their side and that Standard Bank needed to facilitate the matter further. I was instructed to speak to an *********** individual by the name of Pelokazi Hlobo. I have sent countless emails to her and even called more than 20 times with no response to messages left or even emails. I am in need of a confirmation of an account closure letter and the title deeds document from the Standard bank in order to change the name of the house to my name, however I can't do this because Pelokazi Hlobo does not respond to any of my emails! This is an extremely unprofessional response and it is such a frustrating matter. If I do not get a response in due time, I will definitely take this matter up with the ombudsman- I have given Standard Bnak an opportunity to respond to my complaint and demand a response from them ASAP!</p>