NO RESPONSE ON EMAIL AND TELEPHONE ENQURIES

I have sent numerous request to the bank requesting for my account statements, the first email was sent on the 15th October, follow up on the 24 October and the 26th October with no response or assistance. I later logged a call with their complaints department on the 16th November and today also contacted one of their consultant assigned to my complaint (Sechaba Rakoti) who has indicated that the bank has at least 7 working days to respond to my request.

I believe that clients under debt review also deserve the same rights and services that all other regular Standard Bank clients receive and that they should not be discriminated against. I may be under debt review but still have all the fundamental rights afforded to me by the Constitution. Their service (or lack thereof) is a gross violation of my right to “human dignity” and to be treated “equally” as a client.

I would like your assistance as I desperately need the statement for my housing allowance at work and feel that their lack of service will places me in a prejudicial place as I might forfeit this benefit at no fault of my own.