No response on complaints.

<p>I have lodged a complaint with regards to a ATM being faulty . Which resulted in money being taken off my account with out receiving the money and in the process the card was not returned. They stopped my card and requested that I must go and collect my new card at the nearest branch. This is a total travel of 200km that I have to pay because their ATM was faulty. They responded with a apology. That does not solve the problem. I then phoned their costomer complaints on the 22 feb and reported to them that the apology does not solve the problem and that the money is not returned into my account. Only feedback I have received sovar is that I can collect my card at westgate branch which is 500+ km from where I am. The incident happend 18 feb 2017. </p>