TN
Thobile N

1 reviews | Active since Jul 2015

06 Nov 2023, 12:36

No response on complaint

They are just ticking the boxes when it comes to complaints on this platform, NO GENUINE INTENTION TO ASSIST.

0
Replies (5)
Standard Bank
Standard Bank's reply06 Nov 2023, 12:48
Official
Dear Thobile

 Thank you for alerting us to this. 

We would like to make sure your matter is resolved as a priority. 

We have reached out to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for feedback  from our team.

 Kindest regards
Standard Bank Hello Peter Team 
***
TN
Thobile N's update08 Nov 2023, 11:37
Reviewer Update
Good day
Your service adds more trauma and hurt. How can you expect to be trusted when you respond only on this platform and not follow up with real action? The missed call from *** is forever not available and never return calls as voicemail says. PATHETIC!!
Standard Bank
Standard Bank's reply08 Nov 2023, 11:39
Official
Good Day Thobile

This is not the level of service we strive for. 

We understand your frustration and are here to help. 

We can assure you that your matter is now in the right hands. 

Our team will be in touch. 

Kindest regards
Standard Bank Hello Peter Team 
***
TN
Thobile N's update09 Nov 2023, 09:51
Reviewer Update
Good day
You have left no choice but to report you to both the Banking Ombudsman and Banking association of SA. You are pathetic bank who only looks after it's interests. You care not about the trauma of people and ***** encountered on your and by your Client
Standard Bank
Standard Bank's reply09 Nov 2023, 10:01
Official
Good Day Thobile 

Thank you for alerting us to this. 

We would like to make sure your matter is resolved as a priority. 

We have reached out to the relevant team so that we can ensure a speedy resolution.

Please be on the look out for a call from our team. 

Kindest regards
Standard Bank Hello Peter Team 
***