No response on application after 4 weeks

I did an application on the 15 September 2015 at Standard Bank East Rand mall with a lady called Mpumi submitted all documentation to her received a call from home loans 3 days after to advise that not all documentation was received from the branch. I faxed it to them once again no response called Mpumi who advised that she would follow up that was on the 2nd of October 2015 still nothing I called in yesterday and was told they would look into the matter and should have a response by close of business still no response how is it possible that an application could take so long I am sure that Standard Bank has a slogan says MOVING FORWARD how am I suppose to move forward if they take more then a month just to provide feedback...Service delivery sucks ... no customer needs met being sent from pillar to post.....App nr ***