LW
Louise W
1 reviews | Active since Feb 2015
26 Feb 2015, 12:54
No response on account closure
Instruction was sent per registered mail to close deceased's accounts. Letter was received and account not closed. Several emails were sent to follow-up and no response received. A complaint was also lodged with Standard Bank's complaints resolution centre and no response received.
Helpful (0)
Replies (1)0
Replies (1)
Standard Bank's replyOfficial
25 Mar 2015, 09:38Hello APSFS,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply25 Mar 2015, 09:38
Official
Hello APSFS,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***