NO RESPONSE NO RESOLUTION SINCE OCT 2014!!!

Dear Sirs,<br> <br> I wish that I can demonstrate and discuss on executive level the appaling service from Standard Bank Prestige Banking. I have not experienced anything like this with any institution in SA, never mind a financial institution. I am still waiting for resolution around the debit order fees and the 50% increase in my interest rate. I received a call from a Didi Pather weeks with more empty promises to resolve and fix everything and till day I am waiting!! I am still continuously being harassed by Standard Bank call centre agents witch waist my time and are very rude about the situation without knowing the facts!!! complaint number 17!! on here and to standard banks website, facebook page and 7+ times in branch. I would feel so ashamed. Consumers think twice before banking with Standard Bank you got be in for a hell drive!! I called last week again and was rudely told Didi would call me but again no suprise no call! no message!!!