No Response, No Communication, No Service

I called Standard Bank call centre to give 90 day cancellation on my bond as I had put my property on the market (23/03/2015). I was instructed to mail a signed request to [Email Removed] which I did (23/03/2015). Nearing the 90 day mark after submitting my cancellation request I called again (13/05/2015) to get the cancellation certificate as the lawyers have requested I send it through to them and was informed that my bond has no cancellation in motion. I asked for a manager as I refuse to be penalized on this as I followed the instruction given by standard bank. I was put through to Eden Fynn, explained my situation and was told to forward my cancellation proof that I mailed on 23/03/2015, which I did. I mailed Eden asking for follow up's 13/05/2015, 14/05/2015, 15/05/2015 and 18/05/2015 with no response.<br> I have received sms notification that my 90 day request is in motion as of 13/05/2015, which is not the case.<br> I want the dates amended to my original request mailed as instructed on 23/03/2015.