No response from Windermere Branch

Good morning<br> <br> I was in the Windermere branch on Saturday trying to make a transfer on behalf of my uncle. There was an issue getting sight of the power of attorney and the transaction could not be finalized while i was there. the branch undertook to continue trying to get the document, and to let me know what happened either Saturday or Monday. they were also given direct contact details for my uncle if there were any issues to be resolved. I had a missed call from a private number later on Saturday - and no message was left. since then i have heard nothing. I of course cant call the branch directly, so I called the help line yesterday morning and was told the branch was not answering and an email would be sent to them to call me. I have still heard nothing. The deadline for the payment is tomorrow (10th December) and this needs to be finalized.<br> Please can some one from Windermere let me know what the status of the transaction is? The bank will be liable for any penalties incurred as a result of late payment of this amount.<br> <br>