No response from Webtrader.

One of the awkward processes with Standard Bank Webtrader is that when you want to withdraw funds you, need to make a request to them either by phone call or email. Their call centre is not working during the lockdown so we are limited to emails which they are not answering, probably due to high work volumes. Since mid last week.

I need to transfer funds to a Portuguese Bank account urgently which requires that I change my transactional bank account with them from Investec. This should be simple, but I have now sent 5 emails without response. Furthermore, they want FICA details which the website indicates must be posted to them. This is both impossible during lockdown and and antiquated as even proof of address these days are computer printed documents.

Sorry to rant. Do you perhaps have another contact (maybe more direct or senior) other than ***?