No response from the responsible section.

Good day, I have a Standard bank Cheque account which is under debt review. I have requested a discount settlement amount on the account so that I can pay the account up and close it. I received a response from another person whom is not responsible for that section and forwarded my request to the relevant dept review section.but even his request to assist me has fallen on deaf ears.<br> <br> I have not received a response from a responsible person from that section. <br> <br> It appears that Standard Bank is ignoring my request to settle the account at a discounted amount. I just need a response from Standard Bank. I have been requesting this since last week.<br> <br> I expected much more from Standard Bank.<br> <br> <br> <br>