PH
Peter H
1 reviews | Active since Aug 2014
16 Sept 2024, 05:05
No response from Standard Banks Customer Care Centre
I recently received n unknown debit of R2259,00 on my bank account, I contacted the Customer Care Centre by email on 7 August requesting clarification of the source. An immediate computer generated response was received assuring me it was being dealt with. Havin heard nothing further, on 29 August I followed up by email with a reminder. I am still waiting for a response.
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Replies (3)PH
Peter H's updateReviewer Update
16 Sept 2024, 05:21A further problem with Standard Bank. I have been carrying out EFT transactions with beneficiaries based in Swaziland for many years. The Regulator's have decided that in future these transaction will need to be dealt with a forex. Seeking to make these changes to my internet banking dealings, I see that Standard Bank have, without nay communication with me, deleted all my Swaziland beneficiaries. As a Stand dard client of many years, this action has led me to decide to take my banking business elsewhere,
PH
Peter H's update16 Sept 2024, 05:21
Reviewer Update
A further problem with Standard Bank. I have been carrying out EFT transactions with beneficiaries based in Swaziland for many years. The Regulator's have decided that in future these transaction will need to be dealt with a forex. Seeking to make these changes to my internet banking dealings, I see that Standard Bank have, without nay communication with me, deleted all my Swaziland beneficiaries. As a Stand dard client of many years, this action has led me to decide to take my banking business elsewhere,
Standard Bank's replyOfficial
16 Sept 2024, 07:22Hi Peter
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply16 Sept 2024, 07:22
Official
Hi Peter
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
PH
Peter H's updateReviewer Update
16 Sept 2024, 08:28Sure I've heard this before.How about a response from a real person. What are you going to do about y two problems?
PH
Peter H's update16 Sept 2024, 08:28
Reviewer Update
Sure I've heard this before.How about a response from a real person. What are you going to do about y two problems?