FH
Fei H
1 reviews | Active since May 2020
08 May 2020, 13:36
No response from Standard Bank when needing assistance due to COVID-19
I have been trying to get hold of Standard Bank for weeks, eventually emailed them and received a generic reply that someone will contact me, 8 days later still no call from anyone, I have never defaulted in any of my accounts and have been a client for years. Now due to the COVID-19 lock down which doesn't allow me to work I have requested a payment holiday for 3 months on my revolving credit account. is this the service that Standard Bank give their loyal good standing customers, is it time to move to another bank if I am not valued.
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Replies (4)
Standard Bank's replyOfficial
08 May 2020, 16:35Dear Fei Ting Hitmann
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply08 May 2020, 16:35
Official
Dear Fei Ting Hitmann
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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FH
Fei H's updateReviewer Update
12 May 2020, 16:45It is clear that Standard Bank have no intention of assisting their good standing clients, still no response from the relevant department that is supposed to assist me with the 3 month payment holiday on my Revolving account due to the COVID-19 lock down. Standard Bank obviously do not care what potential future clients think of the company. Running from pillar to post just to get someone to assist is shocking service from Standard Bank.
FH
Fei H's update12 May 2020, 16:45
Reviewer Update
It is clear that Standard Bank have no intention of assisting their good standing clients, still no response from the relevant department that is supposed to assist me with the 3 month payment holiday on my Revolving account due to the COVID-19 lock down. Standard Bank obviously do not care what potential future clients think of the company. Running from pillar to post just to get someone to assist is shocking service from Standard Bank.
FH
Fei H's updateReviewer Update
26 May 2020, 13:19I am truly lost for words, after eventually receiving confirmation on the 12 May 2020 via email from the Complaints resolution centre that my payment holiday has been approved, an installment was taken off today. How can my payment holiday be approved from the 12th May and still an installment be deducted, it honestly shows that Standard Bank are not bothered to follow through and put all measures in place so that installments do not get deducted if a payment holiday has been approved. Very disappointing.
FH
Fei H's update26 May 2020, 13:19
Reviewer Update
I am truly lost for words, after eventually receiving confirmation on the 12 May 2020 via email from the Complaints resolution centre that my payment holiday has been approved, an installment was taken off today. How can my payment holiday be approved from the 12th May and still an installment be deducted, it honestly shows that Standard Bank are not bothered to follow through and put all measures in place so that installments do not get deducted if a payment holiday has been approved. Very disappointing.
FH
Fei H's updateReviewer Update
28 May 2020, 16:34Clearly Standard Bank do not value their customers, my query still has not been finalized, only feedback I received is that the matter has been escalated for further investigation and feedback will be provided to you, this is 3 days ago. What investigation needs to be done if I received confirmation that my 3 month payment holiday was approved and installment still gets deducted.
FH
Fei H's update28 May 2020, 16:34
Reviewer Update
Clearly Standard Bank do not value their customers, my query still has not been finalized, only feedback I received is that the matter has been escalated for further investigation and feedback will be provided to you, this is 3 days ago. What investigation needs to be done if I received confirmation that my 3 month payment holiday was approved and installment still gets deducted.