NO RESPONSE FROM STANDARD BANK PRESTIGE BANKING

I submitted vehicle finance application forms to a Prestige Banker consultant at the Standard Bank Claremont branch and for the past 9 days I have been waiting to get any proper feedback from them. I call EVERY DAY, multiple times, and it is impossible to get hold of anyone at the branch. This is completely unacceptable customer service. At the very least, I should have received an email detailing why the delay and what can be done to fix it. I was considering changing banks to FNB, after this experience I am definitely changing my mind.