MD
Mubeen Dildar-Mia
1 reviews | Active since Sept 2020
04 Feb 2023, 07:24
No response from standard Bank on outstanding debt
It has been over 3 months that I have been trying to get a paid up letter/prescription letter/settlement balance from standard bank on my credit card. I am trying to exit debt review and need this information. Perhaps the NCR would like to know how Standard Bank does not cooperate in helping consumers exit debt review.
Helpful (0)
Replies (7)0
Replies (7)
Standard Bank's replyOfficial
04 Feb 2023, 08:54Dear Mubeen Dildar-Mia
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply04 Feb 2023, 08:54
Official
Dear Mubeen Dildar-Mia
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards,
Standard Bank Hello Peter Team
MD
Mubeen Dildar-Mia's updateReviewer Update
08 Feb 2023, 10:16This matter needs to be re-opened as LGR Attorneys say they are awaiting instructions from you. The delay is on your side apparently
MD
Mubeen Dildar-Mia's update08 Feb 2023, 10:16
Reviewer Update
This matter needs to be re-opened as LGR Attorneys say they are awaiting instructions from you. The delay is on your side apparently
Standard Bank's replyOfficial
08 Feb 2023, 11:29Hi Mubeen
Thank you for getting back to us. We will follow up and get back to you.
Kindest regards,
Thank you for getting back to us. We will follow up and get back to you.
Kindest regards,
Standard Bank Social Media Team
Standard Bank's reply08 Feb 2023, 11:29
Official
Hi Mubeen
Thank you for getting back to us. We will follow up and get back to you.
Kindest regards,
Thank you for getting back to us. We will follow up and get back to you.
Kindest regards,
Standard Bank Social Media Team
MD
Mubeen Dildar-Mia's updateReviewer Update
10 Feb 2023, 10:5848hrs later no feedback yet
MD
Mubeen Dildar-Mia's update10 Feb 2023, 10:58
Reviewer Update
48hrs later no feedback yet
Standard Bank's replyOfficial
10 Feb 2023, 12:09Hi Mubeen
Thank you for getting back to us. We will provide feedback once received.
We apologise for the delay.
Kindest regards,
Thank you for getting back to us. We will provide feedback once received.
We apologise for the delay.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply10 Feb 2023, 12:09
Official
Hi Mubeen
Thank you for getting back to us. We will provide feedback once received.
We apologise for the delay.
Kindest regards,
Thank you for getting back to us. We will provide feedback once received.
We apologise for the delay.
Kindest regards,
Standard Bank Hello Peter Team
MD
Mubeen Dildar-Mia's updateReviewer Update
13 Feb 2023, 07:17Ok guys, let's get serious now. As a corporate organization providing a service to millions of customers it cannot take this long to solve a query. LGR Attorneys has already given me a settlement balance. You either need to tell me if it's prescribed or make a settlement offer. I will not be waiting another 24hrs for feedback. This is impacting my credit record so I will be reporting this to the NCR or the Ombud or whoever needs to hear about this because this is having a direct impact on me financially.
MD
Mubeen Dildar-Mia's update13 Feb 2023, 07:17
Reviewer Update
Ok guys, let's get serious now. As a corporate organization providing a service to millions of customers it cannot take this long to solve a query. LGR Attorneys has already given me a settlement balance. You either need to tell me if it's prescribed or make a settlement offer. I will not be waiting another 24hrs for feedback. This is impacting my credit record so I will be reporting this to the NCR or the Ombud or whoever needs to hear about this because this is having a direct impact on me financially.
Standard Bank's replyOfficial
13 Feb 2023, 10:44Good Day Mubeen
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply13 Feb 2023, 10:44
Official
Good Day Mubeen
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***