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jimbrennan J

1 reviews | Active since Jun 2017

06 Apr 2021, 10:45

NO RESPONSE FROM STANDARD BANK

I have an instalment sale agreement with Standard bank for a Harley Davidson Road Glide motorcycle. However, my monthly statement from Standard Bank indicates that I purchased a Ford Ranger Raptor 2.0D, which is clearly not the case. Since September last year I have made numerous calls (log request #***) and sent emails to Standard Bank requesting that they correct this, as I need a cross border certificate to travel to Namibia. I have not received any response, and my emails are just simply ignored. I am now at the point were I am going to suspend further instalments and finance motorbike with Wesbank, who always delivers 100% service. Very poor show, Standard Bank, considering the fact that I am one of your so-called private banking clients....

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Replies (3)
Standard Bank
Standard Bank's reply06 Apr 2021, 14:52
Official
Dear James B

Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused.
  
We greatly appreciate your continued support.

Kind regards 
Complaint Resolution Centre
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Standard Bank
Standard Bank's reply07 Apr 2021, 10:27
Official
Dear James B

Thank you for posting your comment. 

Please can you respond to our e-mail sent to you.
  
We greatly appreciate your continued support.

Kind regards 
Complaint Resolution Centre
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jJ
jimbrennan J's update20 Jun 2021, 09:05
Reviewer Update
Well, here we are 3 months later and still nothing has been done to resolve the issue in spite of Standard Banks assurance that they are looking into the matter. Pathetic. I am moving to FNB.