No response from standard bank

Its been 5 days since Standard banks response, I have to date had not contact with your RESOLUTION SPECIALIST. or anyone from Standard bank for that matter. (only the automatic response sent)<br> <br> I need this sorted immediately you were quick to hand me over to attorneys without trying to talk me, or collect from me. Now you go silent when I defend and prove how you do not Comply with the proper RECORD KEEPING (FAIS) CAN I GET A RESPONSE TODAY STILL <br> <br> Kind Regards,<br> <br> ****ed to the max