PS
Philip S
1 reviews | Active since May 2012
02 Mar 2025, 14:57
No response from Standard Bank
On 27 November 2024 I received an e-mail from the bank advising me of the pricing for 2025. The details they attached weren't clear, and I e-mailed them the following day requesting clarity. I received no response to my e-mail. I followed up on 18 December 2024, 6 January 2025, 31 January 2025 and 8 February 2025. To date I have not received a reply, nor the courtesy of any acknowledgement to my e-mails. What is going on? I am now being charged on the new few basis, which I haven't agreed to as it hasn't been explained to me. My request to senior management is that they immediately reverse these fees until such time as my enquiry is satisfactorily resolved.
Helpful (0)
Replies (15)0
Replies (15)
Standard Bank's replyOfficial
02 Mar 2025, 15:34Dear Phillip
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regard
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regard
Standard Bank Hello Peter Team
***
Standard Bank's reply02 Mar 2025, 15:34
Official
Dear Phillip
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regard
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regard
Standard Bank Hello Peter Team
***
PS
Philip S's updateReviewer Update
19 Mar 2025, 11:39It's been over two weeks since I posted my review, and I've had no response other than the initial acknowledgement which I assume to be automated. The issue has certainly not been taken care of, I haven't been contacted, and the unauthorized fees continue to be deducted. I demand an immediate satisfactory resolution from Standard Bank.
PS
Philip S's update19 Mar 2025, 11:39
Reviewer Update
It's been over two weeks since I posted my review, and I've had no response other than the initial acknowledgement which I assume to be automated. The issue has certainly not been taken care of, I haven't been contacted, and the unauthorized fees continue to be deducted. I demand an immediate satisfactory resolution from Standard Bank.
Standard Bank's replyOfficial
19 Mar 2025, 12:02The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible.
We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
We will revert with feedback as soon as possible.
We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply19 Mar 2025, 12:02
Official
The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible.
We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
We will revert with feedback as soon as possible.
We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
PS
Philip S's updateReviewer Update
08 Apr 2025, 09:13Hello Standard Bank,
I would like to know how committed you are to providing me with the best possible service (these are your words, not mine). or is this the best possible service you can provide?
You responded to my first HelloPeter comment on 2 March 2025, and you responded to my follow-up comment on 19 March 2025. It is now 8 April 2025, I have heard nothing further from you, and the underlying issue that arose more than four months ago remains unresolved, and the fees have not yet been reversed, despite my request for senior management to get involved. Is this really the best you can do?
I expect I will get another non-committal response to this follow-up, with more rhetoric from your side, but will I actually see any action? If you can explain in your response exactly what you've done, what you've found, where the problem lies, why this is taking so long, anything tangible, then maybe I will understand where you're at.
I would like to know how committed you are to providing me with the best possible service (these are your words, not mine). or is this the best possible service you can provide?
You responded to my first HelloPeter comment on 2 March 2025, and you responded to my follow-up comment on 19 March 2025. It is now 8 April 2025, I have heard nothing further from you, and the underlying issue that arose more than four months ago remains unresolved, and the fees have not yet been reversed, despite my request for senior management to get involved. Is this really the best you can do?
I expect I will get another non-committal response to this follow-up, with more rhetoric from your side, but will I actually see any action? If you can explain in your response exactly what you've done, what you've found, where the problem lies, why this is taking so long, anything tangible, then maybe I will understand where you're at.
PS
Philip S's update08 Apr 2025, 09:13
Reviewer Update
Hello Standard Bank,
I would like to know how committed you are to providing me with the best possible service (these are your words, not mine). or is this the best possible service you can provide?
You responded to my first HelloPeter comment on 2 March 2025, and you responded to my follow-up comment on 19 March 2025. It is now 8 April 2025, I have heard nothing further from you, and the underlying issue that arose more than four months ago remains unresolved, and the fees have not yet been reversed, despite my request for senior management to get involved. Is this really the best you can do?
I expect I will get another non-committal response to this follow-up, with more rhetoric from your side, but will I actually see any action? If you can explain in your response exactly what you've done, what you've found, where the problem lies, why this is taking so long, anything tangible, then maybe I will understand where you're at.
I would like to know how committed you are to providing me with the best possible service (these are your words, not mine). or is this the best possible service you can provide?
You responded to my first HelloPeter comment on 2 March 2025, and you responded to my follow-up comment on 19 March 2025. It is now 8 April 2025, I have heard nothing further from you, and the underlying issue that arose more than four months ago remains unresolved, and the fees have not yet been reversed, despite my request for senior management to get involved. Is this really the best you can do?
I expect I will get another non-committal response to this follow-up, with more rhetoric from your side, but will I actually see any action? If you can explain in your response exactly what you've done, what you've found, where the problem lies, why this is taking so long, anything tangible, then maybe I will understand where you're at.
Standard Bank's replyOfficial
08 Apr 2025, 10:52Dear Phillip
Our team tried calling you just now, no response on your cell.
Please confirm a convenient time we may reach out to you.
Looking forward to your feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Our team tried calling you just now, no response on your cell.
Please confirm a convenient time we may reach out to you.
Looking forward to your feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply08 Apr 2025, 10:52
Official
Dear Phillip
Our team tried calling you just now, no response on your cell.
Please confirm a convenient time we may reach out to you.
Looking forward to your feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Our team tried calling you just now, no response on your cell.
Please confirm a convenient time we may reach out to you.
Looking forward to your feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
PS
Philip S's updateReviewer Update
08 Apr 2025, 10:56I don't know what number you tried, but I have received no calls, and no missed calls. You have my correct number on record. Alternatively, please send me an e-mail with the number you used, and I will verify it.
PS
Philip S's update08 Apr 2025, 10:56
Reviewer Update
I don't know what number you tried, but I have received no calls, and no missed calls. You have my correct number on record. Alternatively, please send me an e-mail with the number you used, and I will verify it.
Standard Bank's replyOfficial
08 Apr 2025, 11:37Dear Phillip
We have tried calling on the number provided on the complaint 084***.
Kindly send us an alternative number we can reach you on.
Thank you
We have tried calling on the number provided on the complaint 084***.
Kindly send us an alternative number we can reach you on.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank Hello Peter Team
***
Standard Bank's reply08 Apr 2025, 11:37
Official
Dear Phillip
We have tried calling on the number provided on the complaint 084***.
Kindly send us an alternative number we can reach you on.
Thank you
We have tried calling on the number provided on the complaint 084***.
Kindly send us an alternative number we can reach you on.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank Hello Peter Team
***
PS
Philip S's updateReviewer Update
08 Apr 2025, 20:21That is the correct number, but please give me your e-mail address, and I will e-mail you an alternate number.
PS
Philip S's update08 Apr 2025, 20:21
Reviewer Update
That is the correct number, but please give me your e-mail address, and I will e-mail you an alternate number.
PS
Philip S's updateReviewer Update
21 Apr 2025, 20:33Your last message two weeks ago said "Please await further communication from the team "
I have heard nothing further since then.
Nor did I expect to.
It's been 5½ months, and still no resolution.
On 8 April, I asked you specific questions on this forum. Your only response was to say you tried to call me. Please answer those questions now, on this forum.
I have heard nothing further since then.
Nor did I expect to.
It's been 5½ months, and still no resolution.
On 8 April, I asked you specific questions on this forum. Your only response was to say you tried to call me. Please answer those questions now, on this forum.
PS
Philip S's update21 Apr 2025, 20:33
Reviewer Update
Your last message two weeks ago said "Please await further communication from the team "
I have heard nothing further since then.
Nor did I expect to.
It's been 5½ months, and still no resolution.
On 8 April, I asked you specific questions on this forum. Your only response was to say you tried to call me. Please answer those questions now, on this forum.
I have heard nothing further since then.
Nor did I expect to.
It's been 5½ months, and still no resolution.
On 8 April, I asked you specific questions on this forum. Your only response was to say you tried to call me. Please answer those questions now, on this forum.
Standard Bank's replyOfficial
22 Apr 2025, 11:48Dear Phillip
Please note that our team responded via email.
Kindly the email and respond accordingly.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***
Please note that our team responded via email.
Kindly the email and respond accordingly.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply22 Apr 2025, 11:48
Official
Dear Phillip
Please note that our team responded via email.
Kindly the email and respond accordingly.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***
Please note that our team responded via email.
Kindly the email and respond accordingly.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***
PS
Philip S's updateReviewer Update
22 Apr 2025, 12:54I have received and responded to your e-mail, and I now await your comprehensive feedback.
PS
Philip S's update22 Apr 2025, 12:54
Reviewer Update
I have received and responded to your e-mail, and I now await your comprehensive feedback.
Standard Bank's replyOfficial
22 Apr 2025, 17:09Good day Philip,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply22 Apr 2025, 17:09
Official
Good day Philip,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
PS
Philip S's updateReviewer Update
15 May 2025, 21:33I responded to the e-mail from Standard Bank within an hour.
It has now been over three weeks, and I haven't even had the courtesy of an acknowledgment from them.
So as of now, the issue remains unresolved.
Six months and counting......
Standard Bank, please DO NOT send me another e-mail. Post your honest responses to my questions on this open forum.
It has now been over three weeks, and I haven't even had the courtesy of an acknowledgment from them.
So as of now, the issue remains unresolved.
Six months and counting......
Standard Bank, please DO NOT send me another e-mail. Post your honest responses to my questions on this open forum.
PS
Philip S's update15 May 2025, 21:33
Reviewer Update
I responded to the e-mail from Standard Bank within an hour.
It has now been over three weeks, and I haven't even had the courtesy of an acknowledgment from them.
So as of now, the issue remains unresolved.
Six months and counting......
Standard Bank, please DO NOT send me another e-mail. Post your honest responses to my questions on this open forum.
It has now been over three weeks, and I haven't even had the courtesy of an acknowledgment from them.
So as of now, the issue remains unresolved.
Six months and counting......
Standard Bank, please DO NOT send me another e-mail. Post your honest responses to my questions on this open forum.
Standard Bank's replyOfficial
16 May 2025, 14:45Dear Philip
Our team tried calling you again to no avail.
We have also sent an email, kindly review and respond accordingly.
Eagerly awaiting your response.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Our team tried calling you again to no avail.
We have also sent an email, kindly review and respond accordingly.
Eagerly awaiting your response.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply16 May 2025, 14:45
Official
Dear Philip
Our team tried calling you again to no avail.
We have also sent an email, kindly review and respond accordingly.
Eagerly awaiting your response.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Our team tried calling you again to no avail.
We have also sent an email, kindly review and respond accordingly.
Eagerly awaiting your response.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
PS
Philip S's updateReviewer Update
18 May 2025, 19:31I have responded to your e-mail.
PS
Philip S's update18 May 2025, 19:31
Reviewer Update
I have responded to your e-mail.