AR
Adrian R
1 reviews | Active since Feb 2022
10 Jul 2023, 08:44
No response from Inward Payments dept
Been trying to reach the Inward payments dept and nobody seems to respond regarding changing my details so I can receive international payments.
Pathetic as usual.
Helpful (0)
Replies (9)0
Replies (9)
Standard Bank's replyOfficial
10 Jul 2023, 08:48Dear Adrian
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Regards
Standard Bank Hello Peter Team ***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Regards
Standard Bank Hello Peter Team ***
Standard Bank's reply10 Jul 2023, 08:48
Official
Dear Adrian
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Regards
Standard Bank Hello Peter Team ***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Regards
Standard Bank Hello Peter Team ***
Standard Bank's replyOfficial
10 Jul 2023, 09:02Dear Adrian
We have escalated the matter to the International payments team so that we can ensure a resolution on this matter.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
We have escalated the matter to the International payments team so that we can ensure a resolution on this matter.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply10 Jul 2023, 09:02
Official
Dear Adrian
We have escalated the matter to the International payments team so that we can ensure a resolution on this matter.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
We have escalated the matter to the International payments team so that we can ensure a resolution on this matter.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
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Adrian R's updateReviewer Update
10 Jul 2023, 09:13I certainly hope so. You've been known to act like you want to help but don't end up helping.
It always has to take a Hello Peter review in order to get a response from you. Let them call me ASAP
It always has to take a Hello Peter review in order to get a response from you. Let them call me ASAP
AR
Adrian R's update10 Jul 2023, 09:13
Reviewer Update
I certainly hope so. You've been known to act like you want to help but don't end up helping.
It always has to take a Hello Peter review in order to get a response from you. Let them call me ASAP
It always has to take a Hello Peter review in order to get a response from you. Let them call me ASAP
Standard Bank's replyOfficial
10 Jul 2023, 09:17Hello Adrian
We have noted your concerns our team will be in contact.
Kind regards, Standard Bank Hello Peter Team ***
We have noted your concerns our team will be in contact.
Kind regards, Standard Bank Hello Peter Team ***
Standard Bank's reply10 Jul 2023, 09:17
Official
Hello Adrian
We have noted your concerns our team will be in contact.
Kind regards, Standard Bank Hello Peter Team ***
We have noted your concerns our team will be in contact.
Kind regards, Standard Bank Hello Peter Team ***
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Adrian R's updateReviewer Update
10 Jul 2023, 12:16Still waiting for a response from the department.
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Adrian R's update10 Jul 2023, 12:16
Reviewer Update
Still waiting for a response from the department.
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Adrian R's updateReviewer Update
10 Jul 2023, 12:19If you knew how urgent this issue is your department would've called.
But because I expected a nonchalant service from you, I knew it wouldn't be escalated to the appropriate people.
But because I expected a nonchalant service from you, I knew it wouldn't be escalated to the appropriate people.
AR
Adrian R's update10 Jul 2023, 12:19
Reviewer Update
If you knew how urgent this issue is your department would've called.
But because I expected a nonchalant service from you, I knew it wouldn't be escalated to the appropriate people.
But because I expected a nonchalant service from you, I knew it wouldn't be escalated to the appropriate people.
Standard Bank's replyOfficial
10 Jul 2023, 12:39Good Day Adrian
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply10 Jul 2023, 12:39
Official
Good Day Adrian
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
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Adrian R's updateReviewer Update
11 Jul 2023, 09:46Since yesterday, nobody has called or emailed me regarding the matter.
Still waiting on a response
Still waiting on a response
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Adrian R's update11 Jul 2023, 09:46
Reviewer Update
Since yesterday, nobody has called or emailed me regarding the matter.
Still waiting on a response
Still waiting on a response
Standard Bank's replyOfficial
11 Jul 2023, 12:23Dear Adrian,
We would like to thank you for giving us the opportunity to look into this matter.
We acknowledge that the matter has not yet been resolved, however our team has provided sufficient information on the next steps to take.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to look into this matter.
We acknowledge that the matter has not yet been resolved, however our team has provided sufficient information on the next steps to take.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply11 Jul 2023, 12:23
Official
Dear Adrian,
We would like to thank you for giving us the opportunity to look into this matter.
We acknowledge that the matter has not yet been resolved, however our team has provided sufficient information on the next steps to take.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to look into this matter.
We acknowledge that the matter has not yet been resolved, however our team has provided sufficient information on the next steps to take.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***