MM
Mosa M
1 reviews | Active since Mar 2018
28 Oct 2021, 15:41
NO RESPONSE FROM HOME LOANS DEPARTMENT
My late father had a mortgage bond with standard bank which he settled in 2014. We have started receiving correspondence in 2019 from the bank of an accumulating amount, currently sitting at R34 000, that we need to pay. However amount due says 0.00. We have emailed and called to get clarity on what this amount is for to no avail. My father cancelled the bond and I am in possession. I do not understand what this amount is and why is it accumulating and why we only recieved correspondence about it 5 years after the cancellation of the bond.
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Standard Bank's replyOfficial
29 Oct 2021, 01:16 Hello Mosa
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply29 Oct 2021, 01:16
Official
Hello Mosa
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
MM
Mosa M's updateReviewer Update
14 Dec 2021, 14:40Over a month of being sent pillar to post. I have sent all requested documents, every time I follow up, I am told to resend requested documents and wait 5-10 days for response. Meanwhile the account is accruing interest that we a liable for but we cannot get any information regarding. This is the most appalling service!!! Pathetic!
MM
Mosa M's update14 Dec 2021, 14:40
Reviewer Update
Over a month of being sent pillar to post. I have sent all requested documents, every time I follow up, I am told to resend requested documents and wait 5-10 days for response. Meanwhile the account is accruing interest that we a liable for but we cannot get any information regarding. This is the most appalling service!!! Pathetic!