nN
noma N
1 reviews | Active since Mar 2009
30 Jun 2021, 13:49
No response from Home Loans
On 11 June I did an online pre-approval. I have been back and forth with the consultant Ayanda Mvimbi. In the last week, she requested documents. I have sent her over 5 mails to which she has not responded to. I've sent her 3 follow up emails, nothing, not even an acknowledgment to say she has received the documents, or they are working on the matter, nothing. I want to put an offer on the property and I need a response please. Kindly therefore advise what's happening. I don't even have a reference number for me to follow up
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Standard Bank's replyOfficial
01 Jul 2021, 04:27Hello Noma,
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply01 Jul 2021, 04:27
Official
Hello Noma,
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***