No response from ***** case

On 24 October someone got it right to ***** me out of a few bucks without me realising what's going on until amounts started to come off my credit card.

I immediately phoned the Standard Bank ***** Department to tell them what happened. Up to today (14 working days later) NO ONE has come back to me, not even a phone call to say that they are still busy investigating. I have phoned many times and every time they said they are escalating it. One Call Centre agent said she will personally phone me to follow up but of course she didn't. Last Friday I took leave for the day to sit at Standard Bank until I get help, but no one could give an answer as to how this was even possible.

Although I know I have shared my OTP with someone and it landed on their platform instead of Standard Bank's platform, I have a serious problem with the specific situation, and that is that I had NO MONEY available on my credit card, not even to buy food from the store. Therefor I was not nearly as cautious as I always am when transacting with someone new.

I want to have an answer, yes, they are giving me back my money, or no, they are not giving me back my money so that I can escalate it and eventually send it to the ombud.