MT
Melinda T
1 reviews | Active since Nov 2012
21 Apr 2023, 12:01
NO RESPONSE FROM EMAILS TO IT SUPPORT STANDARD BANK
IT support does not respond to numerous emails other than to say they will get back to you in 24 hours. I have heard nothing from them. Long queues if you try phoning and its difficult to hold on that long or visit one of their few branches in banking hours if one is working. I have been unable to use my Internet banking for nearly 4 weeks.
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
21 Apr 2023, 12:05Dear Melinda
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply21 Apr 2023, 12:05
Official
Dear Melinda
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's replyOfficial
21 Apr 2023, 14:24Hello Melinda
We made an attempt to reach you on your mobile and sadly could not get hold of you.
Kindly advise on a more suitable time to take our call.
We will await your response
Kind Regards
Standard Bank Hello Peter Team ***
We made an attempt to reach you on your mobile and sadly could not get hold of you.
Kindly advise on a more suitable time to take our call.
We will await your response
Kind Regards
Standard Bank Hello Peter Team ***
Standard Bank's reply21 Apr 2023, 14:24
Official
Hello Melinda
We made an attempt to reach you on your mobile and sadly could not get hold of you.
Kindly advise on a more suitable time to take our call.
We will await your response
Kind Regards
Standard Bank Hello Peter Team ***
We made an attempt to reach you on your mobile and sadly could not get hold of you.
Kindly advise on a more suitable time to take our call.
We will await your response
Kind Regards
Standard Bank Hello Peter Team ***
Standard Bank's replyOfficial
21 Apr 2023, 16:01Good day Melinda
Rest assured our team is working around the clock to ensure that your query gets resolved
The team will be in contact with you tomorrow morning to assist. Kindly await our call.
Warm Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved
The team will be in contact with you tomorrow morning to assist. Kindly await our call.
Warm Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply21 Apr 2023, 16:01
Official
Good day Melinda
Rest assured our team is working around the clock to ensure that your query gets resolved
The team will be in contact with you tomorrow morning to assist. Kindly await our call.
Warm Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved
The team will be in contact with you tomorrow morning to assist. Kindly await our call.
Warm Regards
Standard Bank Hello Peter Team
***
MT
Melinda T's updateReviewer Update
22 Apr 2023, 13:2922nd April. So Standard Bank said yesterday afternoon they would phone me this morning to help with my issue. Guess what? No one phoned. So I put my whole morning aside to be in cell phone range and nothing happened . Why? How hard it is to get customer service a Standard Bank be it telephonically or email or in one of the few branches left in my area. This is bad customer service for a long term client and it is unacceptable .
MT
Melinda T's update22 Apr 2023, 13:29
Reviewer Update
22nd April. So Standard Bank said yesterday afternoon they would phone me this morning to help with my issue. Guess what? No one phoned. So I put my whole morning aside to be in cell phone range and nothing happened . Why? How hard it is to get customer service a Standard Bank be it telephonically or email or in one of the few branches left in my area. This is bad customer service for a long term client and it is unacceptable .
Standard Bank's replyOfficial
22 Apr 2023, 15:33Good day Melinda
Kindly be advised that our team has tried contacting you today, our support team may still contact you before 5pm this afternoon.
Kind Regards
Standard Bank Hello Peter Team
***
Kindly be advised that our team has tried contacting you today, our support team may still contact you before 5pm this afternoon.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply22 Apr 2023, 15:33
Official
Good day Melinda
Kindly be advised that our team has tried contacting you today, our support team may still contact you before 5pm this afternoon.
Kind Regards
Standard Bank Hello Peter Team
***
Kindly be advised that our team has tried contacting you today, our support team may still contact you before 5pm this afternoon.
Kind Regards
Standard Bank Hello Peter Team
***