1 reviews | Active since Feb 2012
No response from deceased department!!!!!!!!!!!
My husband is deceased, he had a car and a home loan with Standard bank. I have settled his car debt reference no: *** and i am still waiting for feedback advising me when and where i can come to collect the car papers.
With regards to the home loan account no: *** please advise how i can make the payments as he was handling the account. This is urgent, i couldn't pay this month as i don't know where to make payment arrangements.
I did send an email to the standard bank deceased department 3 weeks ago and still no response. I have also sent emails with required documents to Vaf@standardbank and HomeNcar@standardbank Still no response.
This is very frustrating, i cant wait to settle my Bond and close the account with Standard Bank.
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***