No response from Customer Care - 4 months later!

The so called "complaint resolution team" at Standard Bank refuses to respond to an urgent query I have around a mortgage loan - detailed query send to the generic *** email address on 23 Aug 2021. Followed up several times via email thereafter without receiving a reference number.

I decided to try the generic Standard Bank customer complaint helpline on 28 September 2021 and a lady, Vinolia, attempted to assist me. I have forwarded the original email complaint to her (including her supervisor, after receiving their email addresses via the telephone call).

No response, no acknowledgement of complaint receipt.

Follow-up email sent on 11 October 2021 - silent.

Follow-up email sent on 28 December 2021 - silent.

What an embarrassment for such a large commercial bank, not taking an interest paying client's query and complaint serious.