no response from Complaints Resolution Centre

---------- Forwarded message --------- From: Itumeleng Pheko <***> Date: Tue, Nov 24, 2020 at 8:09 AM Subject: Re: Hello Peter complaint: *** To: Mhlanga, Mfanafuthi M <***>

8 Days later no response from Standard Bank On Mon, Nov 16, 2020 at 6:38 PM Itumeleng Pheko <***> wrote: four days later I haven't had anything from STD Bank or you

On Thu, Nov 12, 2020 at 1:05 PM Itumeleng Pheko <***> wrote: Hi Mfanafuthi M two days later I haven't had anything from STD Bank On Tue, Nov 10, 2020 at 8:30 AM Itumeleng Pheko <***> wrote: Hi Any feedback on this escalation On Thu, 05 Nov 2020 at 11:52, Mhlanga, Mfanafuthi M <***> wrote: Good day Mr Pheko, I trust this email finds you well. Please accept my sincere apologies for the delayed response. Please be advised that your matter has been escalated to our management team for resolution as it has been dragging for some time now. Kindly note that as soon as feedback has been received I will keep you updated. Regards, Mfanafuthi MhlangaComplaints Resolution Centre| Tel: ***Email:*** | Website:www.standardbank.co.za |Standard Bank / South Africa / A member of Standard Bank Group From: Itumeleng Pheko <***> Sent: Thursday, 29 October 2020 11:37 To: Mhlanga, Mfanafuthi M <***> Subject: Re: Hello Peter complaint: *** just to add on that I was told if I am not happy they will close the file and I need to engage another attorney Wow On Thu, Oct 29, 2020 at 11:06 AM Itumeleng Pheko <***> wrote:Hi Mfanafuthi M still waiting for feedback ? I am not getting any joy from the Denoon and they actually was to change more because of their incompetence and lack of service this unacceptable and unprofessional On Tue, Oct 27, 2020 at 7:18 AM Itumeleng Pheko <***> wrote:Hi Mfanafuthi I am still waiting for feedback from std bank On Tue, 20 Oct 2020 at 13:43, Itumeleng Pheko <***> wrote:Hi Mfanafuthi M I haven't had any feedback from std bank On Thu, Oct 15, 2020 at 4:00 PM Mhlanga, Mfanafuthi M <***> wrote:Good dayJacob, I trust this email finds you well. We refer to your complaint logged on Hello Peter concerning your Home loan substitution on the 12 October 2020. Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you. Kindly note that we have escalated the matter through to the relevant area and it is currently in progress, we will keep you updated as soon as it has been resolved. It is not our intention to cause any undue frustration and inconvenience to our valued clients. We appreciate your support and loyalty. Regards, Mfanafuthi MhlangaComplaints Resolution Centre| Tel: ***Email:*** | Website:www.standardbank.co.za |Standard Bank / South Africa / A member of Standard Bank Group Standard Bank email disclaimer and confidentiality notePlease go to www.standardbank.co.za/site/homepage/emaildisclaimer.html to read our email disclaimer and confidentiality note. Kindly email *** (no content or subject line necessary) if you cannot view that page and we will email our email disclaimer and confidentiality note to you. Standard Bank email disclaimer and confidentiality notePlease go to www.standardbank.co.za/site/homepage/emaildisclaimer.html to read our email disclaimer and confidentiality note. Kindly email *** (no content or subject line necessary) if you cannot view that page and we will email our email disclaimer and confidentiality note to you.