No response from a so called Prestige Banker

I have been a customer for more than 25 years!<br> <br> I now live abroad in Qatar and visited the appointed Prestige Banker in person before departure from SA, leaving instructions with supporting documentation.<br> <br> Now that I call for these instructions to be completed emails are ignored & the person never avail on phone.<br> Call center staff unable to assist and promises of follow up is not happening. Calls transferred from one to the next *********** department and still no contact from Thengiwe.<br> <br> Time frame 15 April until 29 April - however this is the second case within 3 months of frustration.<br> <br> I understand and agree with the prevention of suspicious & unusual transactions (FICA) but surely with full access to my accounts it is evident that this is not the case. Following Guidelines provided by FIC Centre blindly without considering that I am \known"to Standard Bank borders on idiocy. """