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Hazel N

1 reviews | Active since Nov 2012

04 Aug 2025, 11:11

No response for tax certificates request

I have asked for the home loan tax certificate on the July 2025. I havent received them until todate. I need those certificates for SARS submissions.

0
Replies (4)
Standard Bank
Standard Bank's reply04 Aug 2025, 11:14
Official
Dear Hazel P,

Thank you for reaching out to us for assistance. 

We understand how frustrating it can be when things don't go as expected, and we sincerely apologize for not meeting your expectations this time. 

Please know that we are committed to resolving this issue as quickly as possible and finding a solution that works for you.

Our team will be in touch shortly to assist you further. Your patience and understanding are greatly appreciated.

Kindest regards,
Standard Bank Hello Peter Team
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HN
Hazel N's update06 Aug 2025, 13:57
Reviewer Update
I am not getting joy with Standard bank. I still do not have the certificates, they are giving me a run around. I dont understand why we cant access these documents from the Mobile app. I asked for 3 certificates for 3 home loans, they sent me 3 certificates for one home loan. I am struggling to get the 2 now.
Maybe I must not do my SARS submission according to them.
Standard Bank
Standard Bank's reply06 Aug 2025, 14:13
Official
Thank you for bringing this issue to our attention. We have noted your concerns raised and we will follow up with the relevant team. 

Please be on the look for further communication. 

Kindest regards, 
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply06 Aug 2025, 15:58
Official
We would like to thank you for giving us the opportunity to address your matter. 

We are glad we could assist. Kindly let us know should need any further assistance, please don’t hesitate to reach out to us. 

Kindest regards, 
Standard Bank Hello Peter Team 
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