OJ
Odette J
1 reviews | Active since Aug 2014
01 Dec 2022, 19:24
No response for service request dated back to August 2022
Requested all my accounts with Standard bank to be closed 18 August 2022 via email to personal banker, Kleynhans, Elenay , Castle Walk branch Pretoria. Hear no feedback up until today. Logged a query via my Standard bank app 28 September 2022 to close all accounts got automated response 11 November its been escalated to prestige banking center. It is now 01 December 2022 and nothing still. Use all avenues and still no word. Can I please get service and get this resolved now?
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
01 Dec 2022, 20:37Hi Odette
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards, Standard Bank Hello Peter Team ***
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply01 Dec 2022, 20:37
Official
Hi Odette
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards, Standard Bank Hello Peter Team ***
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's replyOfficial
02 Dec 2022, 08:37Hi Odette
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today 02 December 2022.
We appreciate your support and loyalty.
Standard Bank Help Centre
***
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today 02 December 2022.
We appreciate your support and loyalty.
Standard Bank Help Centre
***
Standard Bank's reply02 Dec 2022, 08:37
Official
Hi Odette
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today 02 December 2022.
We appreciate your support and loyalty.
Standard Bank Help Centre
***
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today 02 December 2022.
We appreciate your support and loyalty.
Standard Bank Help Centre
***