JK
Johan K
1 reviews | Active since Dec 2020
03 Dec 2020, 18:38
No response for my IT3B home loan tax certificate
Im struggling now for 4 to 5 weeks to get my home loan tax certificate from standard bank for financial year 2019 to 2020. I have phoned them 5 times and sit with 4 reference numbers and everytime they indicate to me that they will email it either the next day or within the next few hours. I just dont know what to do anymore, its really very very poor service from the home loan customer center.
I can also not download the IT3B from my online banking at standard bank.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
04 Dec 2020, 04:52Dear Johan Kruger
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
**********
***********
**********
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Standard Bank's reply04 Dec 2020, 04:52
Official
Dear Johan Kruger
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
**********
***********
**********
***********
JK
Johan K's updateReviewer Update
07 Dec 2020, 16:23Standard Bank
Its been 2 working days after your response but clearly you are not interesting in supporting addressing your clients concerns. Im still waiting for the promised certificate, not even a call from Customer service. Try to follow up on your refenrence numbers and provide a service. Here is one of the 4 referenced numbers: ***
Its been 2 working days after your response but clearly you are not interesting in supporting addressing your clients concerns. Im still waiting for the promised certificate, not even a call from Customer service. Try to follow up on your refenrence numbers and provide a service. Here is one of the 4 referenced numbers: ***
JK
Johan K's update07 Dec 2020, 16:23
Reviewer Update
Standard Bank
Its been 2 working days after your response but clearly you are not interesting in supporting addressing your clients concerns. Im still waiting for the promised certificate, not even a call from Customer service. Try to follow up on your refenrence numbers and provide a service. Here is one of the 4 referenced numbers: ***
Its been 2 working days after your response but clearly you are not interesting in supporting addressing your clients concerns. Im still waiting for the promised certificate, not even a call from Customer service. Try to follow up on your refenrence numbers and provide a service. Here is one of the 4 referenced numbers: ***
Standard Bank's replyOfficial
17 Dec 2020, 12:12Hello Johan Kruger
Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Complaint Resolution Centre
***
***
Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply17 Dec 2020, 12:12
Official
Hello Johan Kruger
Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Complaint Resolution Centre
***
***
Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's replyOfficial
17 Dec 2020, 12:40Dear Johan Kruger
Thank you for posting your comment.
As per your email today 17 December 2020, we confirm that the matter is resolved.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
As per your email today 17 December 2020, we confirm that the matter is resolved.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply17 Dec 2020, 12:40
Official
Dear Johan Kruger
Thank you for posting your comment.
As per your email today 17 December 2020, we confirm that the matter is resolved.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
As per your email today 17 December 2020, we confirm that the matter is resolved.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***