NO RESPONSE FOR ***** COMPLAINT

<p>On Sunday morning 30 October 2016 my credit card got taken by a Standard bank ATM. I called immediately and reported this. The lady told me that my card has been stopped and assured me that no other transactions could take place. After getting my new card on Monday 7 Nov, I registered for interbanking again and checked my latest statement. To my surprise there were 2 additional transactions that took place AFTER I stopped my card. I reported this to Standard bank on the same day, and was told this would take 3 - 6 working days to be sorted out. I then phoned 6 days later and was told that they are still busy and it would take another 2 working days. Two days later I phoned again, and once again they told me it will take another 2 working day. AGAIN I phoned this morning and was told they are STILL BUSY!! We are on 11 working days now and I'm not getting any response!! When I ask the call operator to put me through to someone dealing with this, I'm told that they're off or in a meeting. THIS IS PATHETIC SERVICE!!! and worst of all is HOW COULD SOMEONE STILL MAKE PURCHASES WITH MY CARD IF IT'S BEEN "STOPPED"???? HOW SAFE IS STANDARD BANK???? AND HOW LONG DO I STILL HAVE TO WAIT FOR STANDARD BANK TO CORRECT THIS MESS????</p>