CK
Cornel K
1 reviews | Active since Oct 2014
04 Aug 2021, 11:28
No response for Advance Account Query
Good day StandardBank,
I have logged a support call on the 12 July regarding an issue on my Advance Account with you. I received these two reference numbers "***9 and ***4". I've been mailing you almost every day since the 12th July. A few times I received mails back from SVC Voice Branch saying the matter was escalated, but since the 26th July you have opted not to respond to any of my requests for an update. To date I have not received any feedback o n my request, just "that the matter was escalated". This is probably the worst service I've ever received from any bank.
Please may I have some feedback!
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
04 Aug 2021, 16:15Hello Cornel Kleynhans
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply04 Aug 2021, 16:15
Official
Hello Cornel Kleynhans
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's replyOfficial
04 Aug 2021, 16:16Hello Cornel Kleynhans
Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Customer Resolution Centre Consumer & High Net Worth SA Tel+***1 / www.standardbank.com
Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Customer Resolution Centre Consumer & High Net Worth SA Tel+***1 / www.standardbank.com
Standard Bank's reply04 Aug 2021, 16:16
Official
Hello Cornel Kleynhans
Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Customer Resolution Centre Consumer & High Net Worth SA Tel+***1 / www.standardbank.com
Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Customer Resolution Centre Consumer & High Net Worth SA Tel+***1 / www.standardbank.com