No Response

We have been trying to get our business bank, Standard Bank to verify our bank details so that they can be updated on the government Central Database for close to a week now. The turn around time is supposed to be 4 days. We have not received clarity from Standard Bank on where the issue is, but have been told that they don't know where the verification is. The CSD portal reflects that the details have been forwarded to the bank for verification. This has a profound affect on our small business and our ability to pay employees. The code on CSD systems says this "The bank account information (*******96) of supplier ***** with number *** was sent for bank account validation and could not be validated. The response received from the bank is as follows: | Incorrect Company Name/ Surname"

My Bank Account is Activated and in the correct Company can i please get the bank to complete verification with CSD please help.