No response. Customers kept at arm's length.

<p>Standard Bank keeps its customers at a long arm’s length, and is a highly inefficient organisation. Not exactly an encouraging situation. I have been informed by bank staff that they are strictly forbidden to give out contact information of any bank employee, or department, who could actually be of real assistance. Emails to their customer care centre get responded to with a “Thank you for your mail, one of our consultants will respond to you within 48 hours”. A promise that just doesn’t get kept, and repeated emails are required to get any real response. When you do get a response, the consultant’s questions show that he hasn’t bothered to properly read the original email. Each time you respond to a query, it goes to different person, so there is no continuity. My saga started on 7 April 2017 and, after 38 days, I am still waiting.</p>